Geez, yes, they absolutely do care. That's the entire reason why Uber took off to begin with. Taxis suck and entirely normal people hated them because of that.

Geez, yes, they absolutely do care. That's the entire reason why Uber took off to begin with. Taxis suck and entirely normal people hated them because of that. "Normal" people are going to get upset when they need to be at the airport and their taxi that they called 30 minutes ago is still not there, so they call again and are informed that there are no taxis available in the area, then call again and suddenly one is right around the corner, but the driver's in a bad mood, demands a big tip, and berates you if you don't want to use cash. That was my typical experience with taxis before Uber, and that's why almost everyone I knew avoided them at all costs. It's also why I started taking a towncar to the airport instead -- because they were actually capable of being on-time and were only barely more expensive. Now almost everyone I know uses Uber at least occasionally and many use it quite a lot.