I really enjoyed reading Jonathan's blog at Sun. I'm not sure if he was the first, but he was certainly one of the first large company CEOs to blog and blog can

I really enjoyed reading Jonathan's blog at Sun. I'm not sure if he was the first, but he was certainly one of the first large company CEOs to blog and blog candidly (within the constraints of his position). There were a few posts that stuck with me. I remember this one in particular, from 2005, about reducing their customer survey to a single question: would you recommend Sun? http://blogs.sun.com/jonathan/entry/defining_quality http://blogs.sun.com/jonathan/entry/defining_quality I'm glad he's back at it with this new blog.