Raising my rates. I was too timid to rais rates on old clients, so I gave new clients a higher rate. After a year or so, about 20% of our customers were paying

Raising my rates. I was too timid to rais rates on old clients, so I gave new clients a higher rate. After a year or so, about 20% of our customers were paying the higher rate and that gave me the courage to up the rate on the old clients. Nobody cared - a few customers told me it was about time I raised my rates.