4 ms·
Saw that. Makes you wonder about other BS we see or hear when we call for support. "Our agents are busy with other customers. You are in #5 with a 25 min wait"
by vermontdevil 10y ago
Saw that. Makes you wonder about other BS we see or hear when we call for support. "Our agents are busy with other customers. You are in #5 with a 25 min wait" hoping you'll hang up and drop the support request.
- ianai 10y agoThat I would trust in so far as you're in wait. Management probably wants your call answered. The technician's the one hoping you drop.
- startling 10y agoManagement wants you to wait and give them a chance to solve your problem before you e.g. cancel. This kind of thing tricks you into waiting longer than you otherwise would, it doesn't trick you into going away.
- jwatte 10y agoAbandon rate is generally a /negative/ metric in reporting. They tell you how long it will be, because that actually make you more likely to stay the full time.