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Sure: - Reliability of the core service... if you receive inbound calls/SMS, you need to be available 24/7. - Better/cheaper carrier integrations in more coun

Sure: - Reliability of the core service... if you receive inbound calls/SMS, you need to be available 24/7. - Better/cheaper carrier integrations in more countries. Getting local voice/SMS enabled numbers in every country is a very manual process, you have to go to each country and negotiate deals with local providers. - Better international routing - In terms of the core products, features like Copilot, Notify API. Also voice features like conferencing are very hard to do well; Twilio does them well. - Better fraud detection and prevention - see http://www.nytimes.com/2014/10/20/technology/dial-and-redial-phone-hackers-stealing-billions-.html?_r=0 http://www.nytimes.com/2014/10/20/technology/dial-and-redial... for an example.

tyingq 10y ago
Interesting. Is it commonly agreed that Twilio is better at all these things? (It appears you worked at Twilio for a couple of years). I've used Plivo, and it does have reasonable conferencing features, and I didn't note any issues with reliability. I only used it for US calls, but they seem to have an extensive list of other countries supported. I've not used the others on the list, but they all have fairly impressive big name client lists. That's fairly hard to do if there's a leader in the space that's outclassing you on all fronts.