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What irked me the most about this email was the lack of ANY sort of excuse/word of sorry.
by jrnkntl 10y ago
What irked me the most about this email was the lack of ANY sort of excuse/word of sorry.
- Sephiroth87 10y agoNot to mention the way the phrased it on the initial email asking users to reset the password: "We've recently noticed a potential risk to your LinkedIn account coming from outside LinkedIn" Outside LinkedIn, yeah...
- AdmiralAsshat 10y agoSince it's a "legal response", my guess is it was written by a group of lawyers. Hence the robotic, minimal-engagement, no responsibility, no admission of guilt, "This is indeed a thing that happened. That is all." response.
- blowski 10y agoTrue, but other companies have issued legal responses and still managed to include a small apology. Here's Snapchat from 2014: > Our team continues to make improvements to the Snapchat service to prevent future attempts to abuse our API. We are sorry for any problems this issue [the security breach] may have caused you and we really appreciate your patience and support. LinkedIn's just sounds like "sorrynotsorry. It's all somebody else's fault.".