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Taking financial loss is fine. Only the reason i'm worried is like not responding to users (mails/queries). I think moving to public and let the users help them
by giis 10y ago
Taking financial loss is fine. Only the reason i'm worried is like not responding to users (mails/queries). I think moving to public and let the users help themselves with the issue can be one option. It takes burden of me responding to all queries.
- SyneRyder 10y agoMy concern with "letting the users help themselves" is that you'll probably find you still get support requests anyway. I have pages of support documents on my website (eg how to install the program), and I get support requests not just for my own product, but asking how to install rival products! If moving to public will let you feel less guilty about not replying to emails, then its a good move. But if you think moving to public support will stop the flood of support emails, I think you'll be disappointed.
- giis 10y agothanks for sharing your experience. Yes, Its more of guilty thing. At-least in public, some user may point to re-peated FAQ-listed question themselves, rather than writing individually and pointing them to FAQ section.