Being a web developer, I agree, obviously, but I'm not sure if it's true. If they're packed to capacity 100% of the time with a crap website, paying for a bette

Being a web developer, I agree, obviously, but I'm not sure if it's true. If they're packed to capacity 100% of the time with a crap website, paying for a better one if just an unnecessary expense, isn't it? Especially if they're a small business with no desire to expand into a chain?