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No, you won't go elsewhere. If you or your team is using the tool and managing projects + clients on it, then you're deriving value out of it. In most cases you

No, you won't go elsewhere. If you or your team is using the tool and managing projects + clients on it, then you're deriving value out of it. In most cases you'll appreciate the new features and if you see something new every other week then you'll be impressed at the speed at which they're adding features. Your increased efficiency is worth far more than the 5 seconds and $10. You can argue that you're not the target customer of the tool. In that case your comment is meaningless. Also, don't mind me saying this, but your comment reeks of classic HN bullshit where anything deemed 'marketing/advertising' is made to seem like it's bad.

kerkeslager 10y ago
> No, you won't go elsewhere. If you or your team is using the tool and managing projects + clients on it, then you're deriving value out of it. It's pretty bold to claim you can predict my behavior better than I can. Just because I'm deriving value from your product doesn't mean I can't derive more value from a tool that respects my time and attention. > In most cases you'll appreciate the new features and if you see something new every other week then you'll be impressed at the speed at which they're adding features. If it doesn't already have enough features for me to derive value from it, I wouldn't be there, as you said. So generally, new features added after I have been using the product for a while are nice-to-haves, not need-to-haves. I don't use products because I'm impressed by the speed with which they add features I mostly don't need, I use products because they solve a problem for me. In fact, many times modifications to good tools break things that were working for me before. I'd rather see slow, careful modifications driven by my needs rather than rapid development that's shoved in my face constantly. > Your increased efficiency is worth far more than the 5 seconds and $10. This would be relevant if interrupting my workflow for features I mostly don't want or need increased my efficiency, but it doesn't. > Also, don't mind me saying this, but your comment reeks of classic HN bullshit where anything deemed 'marketing/advertising' is made to seem like it's bad. I don't mind you saying that. I myself will openly say that marketing/advertising are harmful to me, other users, and society.
- siddharthdeswal 10y ago
  Are you a paying user of Basecamp or any of its direct competitors? Jira wouldn't be a competitor.
detaro 10y ago
So because it's the best choice for the target customer, it is okay if they are slightly annoyed by the popups, as long as the annoyance is not big enough for them to bail? Because that is what your comment sounds like. (If I really care about a product, you can subscribe me to the update newsletter or the blog feed. Which I can read when I'm reading other things, at a time I like. Consider a "don't show this again, but sign me up for the newsletter" button, I can't think of an app right now where I wouldn't prefer that.)
- siddharthdeswal 10y ago
  They won't be annoyed if the updates are valuable enough. They're more likely to appreciate and be happy about them.
  - detaro 10y ago
    And they wouldn't be happy if you told them about the updates in a different channel? I of course can only talk about my perspective, but nearly every time I encounter such a screen, I couldn't tell you if its contents were valuable or not, because I'm angrily smashing the screen to make it go away. If the prominent button on that screen took me to the app store, I'd be even more annoyed. Given that their ratings haven't tanked because of that it seems that this is a minority feeling, but a user should still be able to turn it off.

kerkeslager 10y ago

> No, you won't go elsewhere. If you or your team is using the tool and managing projects + clients on it, then you're deriving value out of it. It's pretty bold to claim you can predict my behavior better than I can. Just because I'm deriving value from your product doesn't mean I can't derive more value from a tool that respects my time and attention. > In most cases you'll appreciate the new features and if you see something new every other week then you'll be impressed at the speed at which they're adding features. If it doesn't already have enough features for me to derive value from it, I wouldn't be there, as you said. So generally, new features added after I have been using the product for a while are nice-to-haves, not need-to-haves. I don't use products because I'm impressed by the speed with which they add features I mostly don't need, I use products because they solve a problem for me. In fact, many times modifications to good tools break things that were working for me before. I'd rather see slow, careful modifications driven by my needs rather than rapid development that's shoved in my face constantly. > Your increased efficiency is worth far more than the 5 seconds and $10. This would be relevant if interrupting my workflow for features I mostly don't want or need increased my efficiency, but it doesn't. > Also, don't mind me saying this, but your comment reeks of classic HN bullshit where anything deemed 'marketing/advertising' is made to seem like it's bad. I don't mind you saying that. I myself will openly say that marketing/advertising are harmful to me, other users, and society.

siddharthdeswal 10y ago
Are you a paying user of Basecamp or any of its direct competitors? Jira wouldn't be a competitor.

detaro 10y ago

So because it's the best choice for the target customer, it is okay if they are slightly annoyed by the popups, as long as the annoyance is not big enough for them to bail? Because that is what your comment sounds like. (If I really care about a product, you can subscribe me to the update newsletter or the blog feed. Which I can read when I'm reading other things, at a time I like. Consider a "don't show this again, but sign me up for the newsletter" button, I can't think of an app right now where I wouldn't prefer that.)

siddharthdeswal 10y ago
They won't be annoyed if the updates are valuable enough. They're more likely to appreciate and be happy about them.
- detaro 10y ago
  And they wouldn't be happy if you told them about the updates in a different channel? I of course can only talk about my perspective, but nearly every time I encounter such a screen, I couldn't tell you if its contents were valuable or not, because I'm angrily smashing the screen to make it go away. If the prominent button on that screen took me to the app store, I'd be even more annoyed. Given that their ratings haven't tanked because of that it seems that this is a minority feeling, but a user should still be able to turn it off.