> It catches the customer at a good time because we just gave them something new. Now ask for a review after a crash. This is just asking "we introduced new s

> It catches the customer at a good time because we just gave them something new. Now ask for a review after a crash. This is just asking "we introduced new stuff, you like the idea?" when really progress comes from asking "you've now been using X that we introduced Y ago, how's it working for you?"