3 ms·

I suspect this is more of a response to demand—the genius bar at my local mall is typically booked days in advance.

• jbverschoor 10y ago
  Same here And even if you have an appointment, you have to wait.
  • JumpCrisscross 10y ago
    > even if you have an appointment, you have to wait Am I the only one who finds this vain and disrespectful? I'm on time to my meetings. I'm on time to dinner after boozy brunch. Yet Apple can't help but overcommit when I take the time to schedule with them? Go ahead and charge me a $20 cancellation fee for a "premium appointment". But don't present your brand with all the poise and discipline of a teen Hollywood wannabe.
    • pkaye 10y ago
      Do you think they can estimate ahead of time how long each appointment will take?
      • lostlogin 10y ago
        "Your call is important to us, you are seventh in the queue and the call will be answered in 41 minutes to 1 hour." Yeah, no it won't.
      • ryanlol 10y ago
        Accurately enough, yes. As long as they go over the actual time it takes, everything is fine.
• DasIch 10y ago
  I don't see how any redesign could help with that. There is only a single Apple Store in Berlin and it's probably similar elsewhere in Europe. The only way to get an appointment is to get one immediately once they make new ones available at midnight.