It is more efficient to know what product features and UI gimmicks cause the most trouble getting an aggregate of feedback from multiple support people. One of

It is more efficient to know what product features and UI gimmicks cause the most trouble getting an aggregate of feedback from multiple support people. One of my first jobs I was the lead and sole UI engineer for a startup that had about 15 people doing UI training and support. In addition to filed bugs they'd deliver me summaries of the paint points along with ideas on things we could improve.