I guess my point is, how does a company prevent its customers from turning into statistics on a report? You were part of the churn on some report somewhere in t

I guess my point is, how does a company prevent its customers from turning into statistics on a report? You were part of the churn on some report somewhere in their giant number crunching machine. It's cheap to have someone pester you and 100+ other people that day to see if you'll budge, but it's far from a personal effort to win you back.