Because our culture has shifted strongly away from the phone call. Turns out we prefer async comms for most things. Think about how many of the successful app s

Because our culture has shifted strongly away from the phone call. Turns out we prefer async comms for most things. Think about how many of the successful app startups were really just manifestations of replacing a phone call for a particular use case. Chat bots are the logical next step in this cultural shift, enabling people to communicate asynchronously to get more things done. No singular big tech change to point at, just tons and tons of incremental ones. The momentum behind chat bots is cultural, not technological IMHO. The mainstream is now primed for them. The phone app on my iPhone has been partially replaced by every other app on my home screen and entire categories of remaining use cases will be replaced by chat bots (customer service as an obvious example)... Dot ai.