Echoed. Bought a Fitbit Charge a few years ago, band started separating, I tweeted them and got a response within 20 minutes, and a new Fitbit Charge about 8 d

Echoed. Bought a Fitbit Charge a few years ago, band started separating, I tweeted them and got a response within 20 minutes, and a new Fitbit Charge about 8 days later. I've since upgraded to the Charge HR.