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Interesting. I've had a Fitbit since 2012 (the Ultra) and have had almost uniformly positive experiences with customer service.
by taylorwc 10y ago
Interesting. I've had a Fitbit since 2012 (the Ultra) and have had almost uniformly positive experiences with customer service.
- dowskitest 10y agoAgreed. I had a brief (~10m) online chat and then received a new Charge HR a couple days later for one with a broken power connector.
- deadlycrayon 10y agoSame here. Customer service was great at replacing my fitbit four times. Needless to say, I don't use fitbits anymore.
- iamdave 10y agoEchoed. Bought a Fitbit Charge a few years ago, band started separating, I tweeted them and got a response within 20 minutes, and a new Fitbit Charge about 8 days later. I've since upgraded to the Charge HR.
- lfowles 10y agoI lost my cheapo fitbit at the car dealership (it clipped onto the seatbelt of a certain car I test drove), and Fitbit sent it back after it was found.