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Another Netflix engineer here - have you tried with something not popular? It may be that the other shows you checked were cached via OpenConnect but Puffin Ro
by RKoutnik 10y ago
Another Netflix engineer here - have you tried with something not popular? It may be that the other shows you checked were cached via OpenConnect but Puffin Rock wasn't.
My email is my username at netflix.com. If you can send me the email address connected to your account, I can see that your problem gets to the right people. (Disclaimer: I'm not on the OC or related teams directly)
- IgorPartola 10y agoI'll give it another try and if it still is an issue I'll get in touch. Thanks!
- chinathrow 10y agoYou could also try it on a PC/laptop and then check other streaming servers (right CDN column) by pressing Ctrl-Alt-Shift-s. Or check the current stream quality / buffer state with Ctrl-Alt-Shift-d.
- gommm 10y agoI also have a question. According to fast.com, my connection is 270 mbp/s (which jives with the official 500 mbps I'm getting). Yet, I've noticed that on chrome on mac, when I launch a new show, it often starts at a very low bitrate and then gradually switch to a higher bitrate. The problem is that this happen on every episodes. One workaround is using the ctrl-option-shift S combination and manually set the bitrate to the highest settings but it's still a bit annoying.
- lstamour 10y agoHave you tried the "Adjust your Netflix playback settings" advice at https://help.netflix.com/en/node/11559 https://help.netflix.com/en/node/11559 ? Not that I haven't seen this adaptive stream behaviour, but I find it affects my mobile devices (like iPads) far more than on a wired, desktop computer.
- gommm 10y agoHi, good point. I'll try that. Thanks!