That's the point exactly. What a weirdly unsatisfying ending. All this emotional trauma over a false positive. It also really underscores an extremely critical

That's the point exactly. What a weirdly unsatisfying ending. All this emotional trauma over a false positive. It also really underscores an extremely critical question with society: When the system is inflexible, and uncaring, what recourse do you have when it fails you? Imagine the hopelessness, the bleak future, of the world turning its back on you because of a mistake. I can only imagine this is what it's like to be falsely convicted of a crime... or failing a drug test that you shouldn't have failed. I think there's even a lesson for us technical folks here: When the systems we design are too automated, and too rigid, we are removing all compassion. Now if the system is "perfect" there's no problem, but even Google hasn't been able to completely perfect their systems. People still become the victim of false DMCA takedowns, etc. I guess at the end of the day, the moral is to "Remember the person."