John Hempton doesn't give a reason why he feels "service quality is going down". I assume due to lack of drivers? As to the twitter link he pointed to - am sur

John Hempton doesn't give a reason why he feels "service quality is going down". I assume due to lack of drivers? As to the twitter link he pointed to - am surprised, given the obvious PR and political blowback this would expose them to, why they are going down this path? Is it related to above - i.e they are having trouble attracting drivers?