Apple is not alone. I was an early ouya backer, and when mine arrived, it was water damaged (looked like it had been under water, not just rained on). The usual

Apple is not alone. I was an early ouya backer, and when mine arrived, it was water damaged (looked like it had been under water, not just rained on). The usual channels netted no response. I tweeted a photo with the text "I asked for shipping, not submarining", and got action within hours, and a replacement in days. Sad, but true.