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Occasionally, users of a piece of $10 shareware I haven't updated since 2005 email me demanding a refund because this software they bought 10+ years ago has sto
by aaronbrethorst 10y ago
Occasionally, users of a piece of $10 shareware I haven't updated since 2005 email me demanding a refund because this software they bought 10+ years ago has stopped working on El Capitan. I refund their money because it's not even worth my time to argue with them.
http://www.chimpsoftware.com/irooster/ http://www.chimpsoftware.com/irooster/
- trymas 10y agoWow, do they have any legal leverage (as in, sue you for 10$) to get their money back in this situation? I would just ignore them, or if point to the relevant point of license agreement and/or law (if there is such point/law).
- aaronbrethorst 10y agoDunno. Probably not. But it's not worth the time or energy to deal with them beyond giving them back their two lattes worth of money.
- trymas 10y agoProbably not worth it to argue indeed. Though coming from a country where $10 can get you 5 lattes :), I would not give those money back. Nevertheless I payed taxes for that income. It's pennies, but I have known/seen too many people who try to haggle extensively, who need to be reminded about common sense.
- aaronbrethorst 10y agoI get you, and agree on general principle, but I also have to consider what my time is worth. I once calculated that even a single customer service interaction cost me far more than ten dollars at my standard billing rate. If I want to argue with implacable assholes, I'll go pitch a VC or something.
- trymas 10y agoNot worth it - exactly. > If I want to argue with implacable assholes, I'll go pitch a VC or something. That's a great one. :)
- peterburkimsher 10y agoInstead of abandoning your program, why not open-source it? No money, no nagging customers. If someone wants to make it work, then they can. You can then deny responsibility for maintaining it.