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I'd say it means that the social team monitoring twitter has more power to get shit done* than the CSRs manning the phones. *in this case meaning escalate to p
by fenomas 10y ago
I'd say it means that the social team monitoring twitter has more power to get shit done* than the CSRs manning the phones.
*in this case meaning escalate to product teams or get the attention of executives
- viraptor 10y agoIsn't that the same though? If you people who listen to you privately can do less than people who listen to your public statements, I think it goes back to my original argument. The company empowers people who can stop bad news rather than those who can make you happy.