3 ms·

Apple sent two engineers out to look at something that couldn't be repro'd? Super unproductive. Sounds like solely a PR move. A good one, I think, but a little

• yarou 10y ago
  The bugs that are the most difficult to solve are often unreproducible; and the hardest to find. That's what makes them so dangerous - if it were easily reproducible, they could have simply taken a bug report and fixed the issue.
• lallysingh 10y ago
  If paying customers are losing data and you can't reproduce locally, yeah, it's worth a few plane tickets.
• StillBored 10y ago
  These days it seems 99% of onsite visits for software problems are code for "We really care, and are doing are best". Mostly because of webex/etc desktop sharing software allow the support personnel basically the same access they get as being onsite minus the ability to move cables/etc around. Some of the more enterprise software/hardware has "backdoor" functionality built in where the user presses the remote support button and it punches a hole through to the vendors DMZ where their developers can access the machine directly rather than having the user peering over their shoulder the whole time.
• abalone 10y ago
  Nah, data loss is a serious bug and warrants investigation if the report sounds legit, which in this case it does. Why are you not patting Apple on the back for committing such resources to try to repro the bug? Why so cynical?