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I think that's a model response. Explain the situation and then make it right. What else can one expect them to do? They've already said that they'll make sure
by andrewjl 10y ago
I think that's a model response. Explain the situation and then make it right.
What else can one expect them to do? They've already said that they'll make sure it never happens again.
- NotSammyHagar 10y agoI agree, an excellent response. Admit there was a problem, clarify that there is apparently no legal implication but honestly admit there's a moral responsibility to treat people reasonably and say that will address it.