I don't think I ever encountered a bug for which I'd be able to write a coherent support ticket. They tended to be horrendous mandelbugs that were difficult to

I don't think I ever encountered a bug for which I'd be able to write a coherent support ticket. They tended to be horrendous mandelbugs that were difficult to reliably reproduce due to caching. If it were an open source project then I could have at least set some watchpoints and sent a useful backtrace, but with closed source, SOL.