> but they may not represent, despite their loudness, a significant barrier to adoption in Google's experience You might be right, but I'd argue that measuring

> but they may not represent, despite their loudness, a significant barrier to adoption in Google's experience You might be right, but I'd argue that measuring for this is probably trickier than it seems. Complaints from loud groups may not initially represent quieter groups, but persistently loud groups have a tendency to shape the thinking of quieter people. Influence is usually slow and gradual at first, but with enough persistence, the message tends to sound more true over time. Repeated ideas tend to quickly overtake if nobody has a vested interest in challenging them. They become these subconscious truisms that people parrot when they hear keywords. By the time that's spread, it's probably too late.