I completely agree with you. This boils down to OKC needing to enforce some kind of, "Our users have this expectation, so let's formalize it in writing somewhe

I completely agree with you. This boils down to OKC needing to enforce some kind of, "Our users have this expectation, so let's formalize it in writing somewhere." Informal systems and agreements are hard to navigate, and I don't think this one falls on the side of "should have known better", which is what the writer of this Wired article implies with his/her tone.