Yes that's right. They cut costs compared to the main O2 deals by moves like not having the same type of dedicated customer service (you get support through the

Yes that's right. They cut costs compared to the main O2 deals by moves like not having the same type of dedicated customer service (you get support through their forums). http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/11630738/Giffgaff-the-bonkers-mobile-network-proves-that-the-crowd-can-run-your-business-for-you.html http://www.telegraph.co.uk/finance/newsbysector/mediatechnol...