I like the comment about the online transactions, not being a technical problem but a business one (in his opinion), a problem that would be solved on that year

I like the comment about the online transactions, not being a technical problem but a business one (in his opinion), a problem that would be solved on that year (1996). And sending card numbers over Internet being safer than doing that over the phone. These days many organizations still ask for those details over the phone, or even on paper.