"In this forum" being the key operative words. A bug tracker is supposed to be a tool to help software developers to get stuff done, first and foremost. Even at

"In this forum" being the key operative words. A bug tracker is supposed to be a tool to help software developers to get stuff done, first and foremost. Even at the best of times, it's not ideal to use it for end-user support, and it's especially bad for contentious discussions about product direction or organizational policy. Just look at bug trackers for large projects like Chrome. Any time there's a bug report or feature request that attracts lots of attention, without heavy moderation, the technical content is quickly drowned out by me-too-ing and angry rants.