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That is simply not true. We have a very high degree of Tor users. Unfortunately, some spammers also hide behind Tor. That is why we disable accounts that are us
by troublord 10y ago
That is simply not true. We have a very high degree of Tor users. Unfortunately, some spammers also hide behind Tor. That is why we disable accounts that are used for spamming purposes.
You can always contact our support if you feel that your account has been disabled without reason. We check every case... :)
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Matthias
Founder tutanota.com
- mirimir 10y agoThanks. That's good to hear :) But I've had it happen more than once, without warning, and without any mail sent. Also, contacting support isn't really a viable option, for new personas with no other email address.
- troublord 10y agoThat is true for users without an email address. Don't mind to share your ideas for improving this at https://tutanota.uservoice.com/ https://tutanota.uservoice.com/. We will change this, if there is a better way that provides protection against spammers...
- mirimir 10y agoThank you. But is spamming through Tor really such a huge problem? I vaguely recall the argument that there wasn't enough bandwidth. And maybe there is now, with faster relays.
- troublord 10y agoUnfortunately yes. A single user is not a problem. But if hundreds of users abuse TOR for spamming via Tutanota, this becomes a serious issue. At least for the spam recipients and other users of our service, that might get classified as spammers by the receiving mail servers.
- mirimir 10y agoOK, I get that. But it still seems like overkill to nuke new accounts that you consider suspicious, before they've even been used. Someone who's seeking anonymity can't really share anything with you that would distinguish them from spammers. The only thing will be whether they spam, or not.