There's still not a way to recover from user errors like accidental deletion, which is a much more regular recovery activity where I work. And I don't know what

There's still not a way to recover from user errors like accidental deletion, which is a much more regular recovery activity where I work. And I don't know what he's talking about with "everything after that point is lost" -- if our mail stores went kaput, we'd still be able to queue mail for delivery when the stores come back online.