3 ms·
To be clear: this was a UX failure on the part of Tesla, not merely a sensor failure. And they are super wrong to blame their faultless user for their screwup.
by abalone 10y ago
To be clear: this was a UX failure on the part of Tesla, not merely a sensor failure. And they are super wrong to blame their faultless user for their screwup.
The UX failure is this happens if you simply double tap the park button and exit the vehicle. That's it! It starts moving forward. No fob interaction, no confirmation, nothing. I'm not making this up, it's insanely bad UI. [1]
A double vs single tap is super easy to do mistakenly. And there we get to the really sh*tty thing: Tesla must know this, and hey are selling out their customer to cover their ass. The whole "the logs prove the user is in he wrong" is wrong and disingenuous. All the logs show is he double tapped the park button.. Probably meant to do a single tap!
Shame on Tesla for disingenuously blaming the user for their design error with such a safety critical feature. I hope they are more careful than this as they move forward. (No pun intended.)
[1] video of this "feature" in action (thanks to user schiffern) https://www.youtube.com/watch?v=t-JoZL9edlA https://www.youtube.com/watch?v=t-JoZL9edlA