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This is exactly the problem that Uber's rating system solves, but without all the arbitrary factors that tipping incidentally includes.
by nickfrostatx 10y ago
This is exactly the problem that Uber's rating system solves, but without all the arbitrary factors that tipping incidentally includes.
- marcoperaza 10y agoThat's a good point. I honestly haven't thought enough about the virtues of rating vs tipping. One potential issue that comes to mind is that people might be more frivolous with a rating than with real money. I guess you could do an experiment at a restaurant. Give half the tables standard receipts with tip lines, and the other half a receipt that lets you choose a rating.
- JoshTriplett 10y ago> One potential issue that comes to mind is that people might be more frivolous with a rating than with real money. When you rate someone lower than 5 stars, Uber prompts for an explanation. And if you provide one, it often generates a direct followup from Uber support trying to address the problem; if there was anything seriously wrong, addressing the problem often includes either a full refund or some small credit for future rides, and some indication that there'd be an attempt to solve the problem. I think that's a pretty reasonable way to keep ratings meaningful, and actually address any problems that produced a low rating. So, I actually feel like there's more connection between a rating and actual action, whereas choosing whether to submit a tip or not seems very likely to correlate with factors other than the quality of service.