Sure. Which means that, similarly, a really great response from the public would be along the lines of "We greatly appreciate the data transparency program, the

Sure. Which means that, similarly, a really great response from the public would be along the lines of "We greatly appreciate the data transparency program, the NYPD's responsiveness and the steps being taken to correct this going forward. We understand that any large organization dealing with literally millions of cases of parking violations is bound to make mistakes. All the same, we believe that people who were ticketed in error should be refunded. If there is no budget in place for the overhead of correcting this error, then perhaps a budget to that effect can be passed by the city. We will gladly put the extra few tax cents per person this year to see this corrected, if you will put the organizational effort to make it so and the process in place so that this will not easily repeat in the future." One can imagine a stronger version of the above in which the agency is asked to find funds within their existing budget to redress the mistake. However, "thieves! they must be fired!" is not the correct response to public servants making an honest mistake (as opposed to dishonest mistakes, of course, but that doesn't seem to be the case at hand).