The tax e-filing system in Massachusetts is a government website that offers a quite good user experience. It could be a bit better (e.g. it could save your ge

The tax e-filing system in Massachusetts is a government website that offers a quite good user experience. It could be a bit better (e.g. it could save your general W-2 info from year to year on the assumption that you probably didn't change employers), but it's fairly nice in most ways; the W-2 thing is the only problem I've run into with it, and it has a fairly clear UI. Especially given the complexity of the actual paper MA tax forms. On the other hand, the MA website where you pay things like unemployment insurance for your employees is terrible, complete with being offline outside of normal business hours (because afaict they take it offline while they do batch imports from physical media that companies send them). Note that this is not as much of a "voter-facing" website, of course. ;)