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Unlike the Red Queen problem of arms race, "fighting the previous war" could help with one class of support problems (not always, not all problems). "Hmm, we've
by Piskvorrr 11y ago
Unlike the Red Queen problem of arms race, "fighting the previous war" could help with one class of support problems (not always, not all problems). "Hmm, we've been here before, we know how to fix this; plus we should make it harder to get here again by accident."
- Bartweiss 11y agoI think the big question is whether you ever win the previous war. If every problem adds permanent overhead ("add a check for that issue in the review process") then you're slowly losing ground. If problems get solved ("automate that step so no one forgets it"), you're making progress even if you don't anticipate issues.