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This. My management is like generals fighting the last war. They continue to push process as an answer to anything that has caused an outage instead of rework
by coredog64 11y ago
This. My management is like generals fighting the last war. They continue to push process as an answer to anything that has caused an outage instead of reworking the process that we already have.
- Piskvorrr 11y agoUnlike the Red Queen problem of arms race, "fighting the previous war" could help with one class of support problems (not always, not all problems). "Hmm, we've been here before, we know how to fix this; plus we should make it harder to get here again by accident."
- Bartweiss 11y agoI think the big question is whether you ever win the previous war. If every problem adds permanent overhead ("add a check for that issue in the review process") then you're slowly losing ground. If problems get solved ("automate that step so no one forgets it"), you're making progress even if you don't anticipate issues.
- groby_b 11y agoWell, if you reworked the process, would it at least win the last war? Because if the "new" process reintroduces known points of fragility, you're guarding against potential problems at the expense of known problems. It might be worth asking "why" of them. :)