The first time I heard about this was from Joel Spolsky of Fogcreek/Stackoverflow. It really changed how I've approached postmortems and encouraging those to re

The first time I heard about this was from Joel Spolsky of Fogcreek/Stackoverflow. It really changed how I've approached postmortems and encouraging those to really drive deeper into problem solving. http://www.joelonsoftware.com/items/2008/01/22.html http://www.joelonsoftware.com/items/2008/01/22.html