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> people tend to talk about solutions and not the problems Hard to make this any clearer. To expand a bit on this, most of the times the solutions they talk ab
by kidmenot 10y ago
> people tend to talk about solutions and not the problems
Hard to make this any clearer. To expand a bit on this, most of the times the solutions they talk about are of course expressed in terms of what they already know, which makes communication that much harder. It's a key aspect to keep in mind, and one that ideally both parties, but at least the one that's taking the job, needs to be aware of.
Otherwise it's like visiting a physician and telling them the diagnosis instead of the symptoms.
- humanrebar 10y agoOn the other hand, it's frustrating to call up the ISP help line to get a bad router replaced and get treated like a troglodyte. Likewise, I'm probably qualified to diagnose when my laceration needs stitches. A conversation about problems and not solutions are frustrating at that point.
- Bartweiss 10y agoWhich is what makes this comic so powerful: https://xkcd.com/806/ https://xkcd.com/806/ The people asking the questions are trying to defend against false confidence, but drive the people with justified confidence crazy. Being able to filter for "I know you're competent, we can skip ahead a bit" is really powerful.