For me it's literal presence. Some people may not be able to feel it, but I do. And for my best work, it matters. On the other hand, I do agree oftentimes it i

For me it's literal presence. Some people may not be able to feel it, but I do. And for my best work, it matters. On the other hand, I do agree oftentimes it is faster to resolve issues in chat, over the phone, or whatever digital reduction du jour.