Though similar incidents have happened in other airlines as well - when I read this took place on an American Airlines flight, I recalled my experience with the

Though similar incidents have happened in other airlines as well - when I read this took place on an American Airlines flight, I recalled my experience with them. My flight was cancelled and everyone was standing in line to get rescheduled. When my turn in the line came the American Airlines official gave me a number and asked me to call on it to get help instead, he said it would be quicker. I obliged and stepped aside. I thought he'd say the same to the rest of the people in the line. But, that didn't happen. Instead, he continued helping people before me in the line. I called the number, the wait was too long and I came back to him and asked for help. He (I think pretended to) look at his computer and told me nothing is available. Later I called the number again and got a seat. I was puzzled with the behavior of the airlines staff. I thought may be earlier seat wasn't available. But, I was certainly not happy with there service. Later I also found out that last year only that they were sued by African-American employees for overtly racist patterns and practices: http://www.dailykos.com/story/2015/8/24/1415082/-American-Airlines-being-sued-by-African-American-employees-for-overtly-racist-patterns-and-practices http://www.dailykos.com/story/2015/8/24/1415082/-American-Ai...