Their release process, IMHO, leaves a lot to be desired. I honestly feel Apple takes far too long to release fixes, especially when it comes to security matters

Their release process, IMHO, leaves a lot to be desired. I honestly feel Apple takes far too long to release fixes, especially when it comes to security matters. I also feel that their decision making process in general is opaque and often arbitrary. Their lack of openness and transparency leave a lot to desired. Ironically, I love their products and I'm often astounded by their high level of customer service - it's the only company I know where they have setup a system where you submit a support request and they call you, and frankly their Apple Stores are a genuine pleasure to walk into and their staff have always been attentive and helpful when I go in there. I really have a love-hate relationship with Apple, but on balance far more love than hate. There's a reason they inspire a passionate reaction in people, I just wish that many of those who are so passionate (the much maligned "Apple fan boi") would accept that you can be both critical AND supportive of a company.