Yes, please. I've noticed two companies recently going beyond the typical binding arbitration clause by laying out a less formal "pre-arbitration" step in thei

Yes, please. I've noticed two companies recently going beyond the typical binding arbitration clause by laying out a less formal "pre-arbitration" step in their dispute resolution process. One of them includes this gem, which to me reads rather customer-hostile: You and [Us] wish to promptly and fully resolve any dispute arising in connection with these Terms of Service in good faith, confidentially, and informally with minimal transaction costs. Neither You nor [Us] may make any public statement regarding any such dispute and/or the existence of any such dispute except as otherwise expressly provided in this Section 11. So if I complain about the service on Twitter due to some problem I'm having, and then I attempt to start resolving the dispute, am I penalized because I made public statements? Hulu also[1] lays out a pre-arbitration process, but it seems less confrontational. [1]: http://www.hulu.com/terms#section13 http://www.hulu.com/terms#section13