Although (b) is small, it does tend to produce truly vocal enemies enemies of the company. I had the joy of buying a product that Apple swears doesn't exist ("

Although (b) is small, it does tend to produce truly vocal enemies enemies of the company. I had the joy of buying a product that Apple swears doesn't exist ("Our records say we never made a machine with that serial number, so I'm not allowed to put you into the support system.") Three dead logic boards later, I'm done with the company altogether. I'd like to think that with market penetration nearly complete, Apple will start to face consequences for this. They're depending on beating competitors and pushing upgrades now (instead of selling to new buyers), so lost customers are a bigger threat. I'm not holding my breath, though, it's just too rare.