My mother has an iPod she bought to listen to music. She interfaces through Itunes, and doesn't know what a file is. She's bought maybe 250 tracks from Itunes

My mother has an iPod she bought to listen to music. She interfaces through Itunes, and doesn't know what a file is. She's bought maybe 250 tracks from Itunes, out of a 2500 track library. She is not especially emotionally stable. We finally bought her a new computer. She plugged it in to charge it. The iPod wiped itself clean. She had not even installed Itunes on the new PC yet. It took us a solid day and a half to get through her traumatic reaction and get the music back on with the new Itunes install through a thumb drive, using Windows Explorer and a new 'import library' pass to bypass Itunes' asinine UX decisions.