Totally! Pay for support works when it's not urgent. But when your biz is hurting, it's hard to translate that urgency to another company that has _entirely_ d

Totally! Pay for support works when it's not urgent. But when your biz is hurting, it's hard to translate that urgency to another company that has _entirely_ different priorities than you do. Reminds me of the heroku shaming posts that (then) rap genius had to do regarding dyanamo scaling and performance - http://genius.com/James-somers-herokus-ugly-secret-annotated http://genius.com/James-somers-herokus-ugly-secret-annotated They had no other way forward, even though they were paying the "experts" This is why companies should pay open source contributors more frequently :-)