2 ms·
There's a different model in this case. You pay for support, and then the original developers go away and fix it for you. When this works well, it's great. You
by rkangel 11y ago
There's a different model in this case. You pay for support, and then the original developers go away and fix it for you.
When this works well, it's great. You've got the experts on the problem. Not all support is good though, obviously, and if you have a mission critical problem that you need to fix overnight, nothing beats the 'self-support' that you can do with open source software.
- bigethan 11y agoTotally! Pay for support works when it's not urgent. But when your biz is hurting, it's hard to translate that urgency to another company that has _entirely_ different priorities than you do. Reminds me of the heroku shaming posts that (then) rap genius had to do regarding dyanamo scaling and performance - http://genius.com/James-somers-herokus-ugly-secret-annotated http://genius.com/James-somers-herokus-ugly-secret-annotated They had no other way forward, even though they were paying the "experts" This is why companies should pay open source contributors more frequently :-)