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I expect glorified menu systems to be fantastic. I'd like to replace every phone call I make to a corporation with a glorified menu system.
by natrius 10y ago
I expect glorified menu systems to be fantastic. I'd like to replace every phone call I make to a corporation with a glorified menu system.
- pjc50 10y agoIndeed. I'd like to see this the other way round: a nice web page representing a business's phone tree and scripts, some forms I can fill the answers into, and then I can have a smart text-to-speech robot wait in the queue and answer the questions on my behalf.
- jsmeaton 10y agoYour idea is mostly right. Instead of a robot waiting in queue though you should receive the call with the information you already entered presented to the agent. Some companies do this.