4 ms·
I'm sure you recognize this, but your opinion is far from universal. I have a few friends who share your opinion and it's certainly valid, but I have many more
by grahamburger 10y ago
I'm sure you recognize this, but your opinion is far from universal. I have a few friends who share your opinion and it's certainly valid, but I have many more friends who are much happier to book a flight / pay a bill / shop for insurance etc. on a higher bandwidth medium than a phone call. (Myself included) There are still instance where the company really screws up their UX to the point where a phone call is preferable but it's becoming much less common in my experience.
- ams6110 10y agoI think what GP is referring to is calling someone and saying "book me through to San Francisco on the 20th. I need to be there by 11:00am. Bye." That's what we mean by "calling someone to book a flight" i.e. an agent who will take your request and do the legwork. Not simply talking to someone at a call center and dictating everything you'd otherwise be typing into an online form.
- dpark 10y agoThat service is available. You can get virtual assistants to do this. You can get a credit card that offers this kind of concierge service. If you claim that this is the experience you want and that you are willing to pay for it, but you're still booking your flights on Expedia, then either you're lying to yourself or you're just not willing to pay enough.
- deleted 10y ago[deleted]
- jdbernard 10y agoI've had access to this kind of service in the past and even then often I prefer to do it online myself, especially if I'm paying for the tickets.